FAQ


 General | Ordering | Payment | Shipping | Warranty


General:

  1. How do I see your prices?
    You just need to register for a free account and then download our pricelist once you’re logged in. You will then be able to see all our products and their prices.

  2. Can I visit you?
    Of course. We’ll be happy to see you. Please do contact us first to arrange for a meeting.

  3. Do you have an affiliate program?
    Yes. Please contact us to find out more.

  4. What’s the best way to contact you?
    You are welcome to contact us via telephone, email and MSN. We are always ready to help.

  5. Are all your products in stock?
    Yes. We physically stock all our products, which is why our shipping time is so quick.

  6. Are your products authentic?
    We guarantee all our products to be authentic and brand new. We source from only the most reputable sources.

  7. Is my information safe?
    Definitely. Privacy is a top priority and we make sure that your information is secured. We will never sell or share your information to any 3rd party.

  8. How do I register for an account?
    Please click “Register” which is on top right corner of the website. You will receive a confirmation email to activate your account.

  9. Do you have any minimum order requirement?
    No, you can order 1, or many. You will always receive the same great service from us.

  10. What’s so special about Discovery Trading?
    Discovery Trading is one of the biggest electronics wholesalers in the world. We aim to profit your business by providing the best prices and service on the market. We have strong business ethics and we would like to establish a long term relationship with you. Our account managers are well trained and dedicated to serve your needs. We provide 24 hour support and many points of contact, including phone, instant messaging, and email. In addition, our shipping time is amazingly fast and we have been exceeding the high targets that we have set.

  11. How much does it cost to join your service?
    Unlike other wholesalers, we charge you absolutely no fee, during any part of the ordering process. We don’t charge any registration fee or dropshipping fee.

  12. How successful are your clients? What kind of profit will I be making?
    Our clients range from home based online business to major retailers from around the globe. Many of our clients are very successful and satisifed with their businesses. Our clients realize sizable increase in profit after using our service. The amount of profit you will make is only limited by your hard work and persistency.

  13. What languages do your products have?
    All our products have English screen menus. For some products, we can provide menus in other languages. Please contact us to find out more.

  14. Are your mobile phones unlocked?
    All our mobile phones are unlocked and they work worldwide.

 back to top



Ordering:

  1. What is your processing time?
    Our processing time is only 1-3 business days after payment.

  2. How long do I have to wait for my orders?
    Shipping time internationally is normally 3-5 business days via EMS, and 2-4 business days via FedEx Priority Express.

  3. Can I cancel my order?
    You can cancel your order if it has not been picked up by the carrier from our warehouse. We will not charge you any cancelation fee or restocking fee.

  4. How do I place an order?
    It is very simple. You just need to register for a free account. You will then be able to download our pricelist and order form. We have made it easy for you to place orders, for both large and small. Please contact us to find out more.

  5. Will I be able to look at my order history and account information?
    Yes, you will receive daily update of your account information and order history.

  6. How do I know if my order has been shipped?
    You will immediately receive an notice by email with the tracking number.

  7. What time of the day do you ship? How often do you ship?
    We ship daily from Monday to Saturday. We ship at least 3 times a day in order ensure the quickest arrival for your orders.

 back to top


Payment:

  1. What payment method do you accept?
    We accept direct bank wire transfer. We have bank accounts in Hong Kong, Australia, and the United Kingdom. We also accept other payment methods, such as PayPal and Moneybooker. Please contact us to find out more.

  2. Which currencies do you accept?
    We accept USD, HKD, GBP, EUR, and AUD. Please contact us to find out more.

 back to top


Shipping:

  1. What shipping methods do you use?
    We use Fedex and EMS. Please contact us to find out more.

  2. Will there be a tracking number?
    Yes, there will be a tracking number which is trackable online.

  3. Will there be any shipping insurance?
    Yes, you will have the option to purchase shipping insurance.

  4. Do you ship to my country?
    Yes. We ship to all countries.

  5. Do you offer combined shipping rate?
    Yes, definitely. Please contact us to find out more about our shipping rates.


 

 back to top


Warranty:

  1. How does your warranty work?
    To give you a peace of mind, we provide a free 14 day standard warranty on all our products.

  2. How do I purchase an extended warranty from you?
    We give you the choice to purchase a 1 year extended warranty at a heavily discounted rate (20 USD). Please contact us for more information.

  3. Will you pay for all repair charges?
    Yes, we will be responsible for all repair and insection charges if the product is determined to have a manufacturing fault. The only charge you will be responsible for is the cost of shipping the product to us.

  4. What do I do if I’ve received a faulty product?
    Please notify us immediately and we will provide you with a RMA number and further instruction on how to return it to us.

 

 back to top

HOME | ABOUT US | CONTACT US | FAQ | TERMS | CAREERS
Copyright © 2017 Discovery Trading, All Rights Reserved. Powered and Designed by iGears Technology Limited (IGT)